DOHA, Qatar–(BUSINESS WIRE)–QNB, the leading Financial Institution in the Middle East and North
Africa, becomes the first bank in Qatar to introduce Interactive Teller,
from NCR Corporation (NYSE: NCR), the global leader in consumer
transaction technologies. The Interactive Teller technology, located at
QNB’s Al Sadd branch, allows a LIVE teller to take remote control of the
ATM to assist customers with up to 95 percent of traditional
transactions typically completed by tellers inside a branch. QNB
customers can take advantage of the Interactive Teller technology
starting February 14, 2016, at the Al Sadd Branch, which is open Sunday
to Thursday from 7:30 am to 1:00 pm.
The launch of NCR’s advanced software is part of QNB’s ongoing efforts
to find creative solutions to exceed the expectations of its valued
customers. The Interactive Teller offers additional services than can be
conducted on an ATM or other self-service devices. For instance,
customers can perform secure transactions without using a traditional
ATM card, and, like branch tellers, remote tellers can provide customers
access to cash withdrawal and deposits from their accounts in amounts
over the standard ATM daily cash withdrawal limits.
“The NCR Interactive Teller is a strategic investment for QNB, as it
cost-effectively delivers a new face-to-face branch teller experience to
our customers via the Interactive Teller, anywhere, anytime,” said Heba
Al-Tamimi, General Manager of Group Retail at QNB. She added, “Designed
to provide remote assisted service, the Interactive Teller enables our
customers to carry out the entire branch banking transactions 24/7 at
the ATM, and that allows us to get closer to our customers and offer
them an unrivalled experience. During this phase, the service will be
available based on the branch operating hours.”
In addition to Cheque deposit and encashment, the Interactive Teller
allows QNB customers with adequate privacy and security to execute
transactions using private touchscreens via secured video and voice
communication sessions, which can be recorded for quality purposes.
Customers can have private conversations by using the handset on the
Interactive Teller or by simply plugging in their own personal headset.
“The Interactive Teller enables the migration of routine, expensive
transactions from the teller counter at the branch to the ATM channel,
giving financial institutions the combined benefits of personalized
services, lower processing costs, faster transacting and smaller
footprint branches,” said George Flouros, NCR, vice president for Middle
East and Africa region. “QNB will now be able to give its customers live
face-to-face interaction with experienced tellers at the Interactive
Teller, delivering a highly personalized and secure banking experience
for customers, beyond traditional banking hours.”
The Interactive Teller allows QNB customers to execute all branch
banking services, such as cash withdrawals above the daily limit than a
standard ATM, cash deposits, Cheque deposit, Cheque encashment, credit
card payments, money transfers, and others. The services will now be
available beyond the traditional branch banking hours.
As the biggest bank in Qatar, QNB endeavors to constantly build its
relationships with customers by providing outstanding and unique
services. Recently, the bank was awarded “The Best Bank in the Middle
East” and “The Best Bank in Qatar” by the renowned international finance
magazine Euromoney and “Best Direct Bank” by the Asian Banker in 2015.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com