HSBC set to offer online video meetings with mortgages advisors

The service is being piloted in 40 small branches that do not have advisers based on site in order to improve customer access, HSBC UK head of customer contact Joe Gordon said.

It allows people to have their mortgage meeting in their local branch, without having to travel to meet an adviser.

“What we’re doing is using digital tools to make people’s lives easier,” Gordon said.

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